|
We
do all we can to exchange or return items. If you’re not
satisfied, please follow these next few steps. First, you must
request an exchange/return authorization number. This request
can be completed easily online (CLICK HERE) or over the phone
with a customer service representative (877-755-4278). Your
request must be completed within 30 days from the time your
order was shipped. We do not accept any returns which have not
received an exchange/return authorization number. |
|
|
|
Next you need to identify your situation: |
|
|
|
Situation 1: |
|
|
|
If you are exchanging
items for color or sizing changes and they are free from
manufacturer defects and/or order processing mistakes you are
eligible for an exchange, merchandise credit or refund equal to
the merchandise cost. You will be responsible for shipping the
product back to our facility. Your replacement items will be
shipped to you via standard shipping methods. Expedited shipping
will be an additional expense to you. |
|
|
|
* We DO NOT
accept exchanges/returns on washed, worn or items damaged after
receipt. |
|
|
|
Situation 2: |
|
|
|
If you have received any
items with manufacturer defects and/or order processing errors,
you are eligible for an exchange, merchandise credit or refund
equal to the merchandise cost. We are responsible for the return
and replacement shipping charges. Your replacement items will be
shipped according to the shipping method specified on the
original order. Expedited shipping may be given in certain
situations authorized under the discretion of Country Girl Store
management. |
|
|
|
* We DO NOT
accept exchanges/returns on washed, worn or items damaged after
receipt. |
